POLICIES & PROCEDURES

Policies & Procedures

To help everything run smoothly and ensure your session is all about you, here are a few things to know before your visit.

Before your apppointment

Before your first session, I’ll send you a short online form by email. This gives me a chance to gather a bit of background information so we can make the most of your time together. I want your experience to feel calm and connected from the very beginning.

At your first appointment, we’ll start with a relaxed, in-person consultation. This gives me time to listen to what you’re hoping to get from your treatment and tailor the session to suit your needs. Future visits will include a quick check-in, but you’re always welcome to reach out between appointments if there’s anything you’d like to discuss or update me on.

When you arrive, please allow a few extra minutes to find free on-street parking, as there are no designated client spaces. Since there’s no indoor waiting area, I kindly ask that you arrive as close to your appointment time as possible. If the door is closed, it just means I’m finishing up the previous session—feel free to wait just outside, and I’ll come to greet you as soon as I’m ready.

Each session takes place in a clean, welcoming treatment space. I provide fresh linens for every client, and the room is cleaned between appointments to maintain a safe and comfortable environment. Please note that there are no toilet facilities available on site.

After your treatment, I recommend giving yourself time to rest or move gently for the remainder of your day. Avoiding strenuous activity can help your body integrate the benefits of the session more fully. It’s also normal to feel a little thirsty or mildly tender in some areas—this is part of your body’s natural healing process. Drinking plenty of water can help ease this and support recovery. If you ever have any questions or concerns after your appointment, please don’t hesitate to get in touch.

During your apppointment

After your apppointment

Booking and payments

💳 All bookings require a valid payment card to be registered at the time of booking. Don't worry—your card will only be charged after your appointment is complete. This makes for a contactless, seamless checkout experience.You’ll receive a message confirming your appointment and asking you to securely add your payment details.Prefer to pay another way? Card, cash or bank transfer is fine, but if you'd like to pay in cash, please bring the exact amount, as change cannot be given.

Rescheduling or cancellations

I understand that life happens and sometimes plans need to change. To help keep things flowing smoothly for all clients, I kindly ask for the following:

❗ Cancellation & Rearranging

If you need to cancel or reschedule your appointment, please give at least 48 hours’ notice. Your appointment is only considered cancelled once you’ve received a confirmation from me directly.

This allows me to adjust my schedule and offer the space to someone else who may need it.

💳 Late Cancellations & No Shows

Less than 48 hours’ notice: 50% of the treatment fee will be charged.
Missed appointments (no-show): 100% of the treatment fee will be charged.

This policy helps protect the time and energy it takes to prepare for your session and run a small, independent practice.

⏰ Arriving Late

If you arrive late, your session may be shortened in order to stay on time for the next client. The full fee still applies.

Thank you so much for understanding and respecting this policy, it allows me to keep offering a consistent, grounded service to every client I work with.

Kate.Yoga.Massage is committed to protecting your privacy and safeguarding your personal information, whether it’s online or in person.

This policy explains how your information is collected, used, and protected.

📋 What Information I Collect

When you book a treatment, I may collect:

Your name, email address, and phone number
Relevant health information, including history, allergies, pregnancy, or skin conditions that may affect your treatment
Payment details (processed securely via third-party platforms)

💻 Website & Cookies

Kate.Yoga.Massage may collect basic website usage data (via tools like Google Analytics) to help understand how visitors use the site and improve your experience. This may include your browser type, device type, location data, and how you interact with the website.

You can opt out of analytics tracking by adjusting your browser settings or using the Google Analytics opt-out browser add-on.

🔐 How Your Data Is Used

Your information is used to:

Confirm and manage your bookings
Tailor treatments to your needs and safety
Communicate with you regarding your appointment or related services
Send occasional service updates or offers (you can opt out anytime)

🔄 Sharing Your Information

Your information is never sold or shared with other companies. It may be processed through secure, GDPR-compliant third-party services used for booking, email communication, or payment processing.

🗃️ Data Retention

Client information is kept only for as long as necessary to provide services and meet legal or insurance obligations. You can request to view, update, or delete your information at any time.

🔒 Security

Reasonable technical and organisational steps are taken to keep your data safe. However, no system is 100% secure, so please reach out if you have any concerns.

🌐 Contact

If you have any questions about your data, privacy, or wish to access or update your personal information, feel free to contact me directly:

📧 kate.yoga.massage@outlook.com
📍 Based in Devon, UK